Refund policy

At Pawsy, we care about pets and their owners. If you are not satisfied with your purchase, please review our return policy below.

Returns

• Returns are accepted within 30 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• A valid proof of purchase (order number or receipt) is required.

• For health and safety reasons, returns on grooming, hygiene, and consumable products are evaluated on a case-by-case basis.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund where applicable.

Refunds

• Once the returned item is inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, except in cases of our error.

Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

How to Request a Return

To start a return, contact us at:
📧 info@pawsyshop.co

Please include your order number and reason for the return.