Refund policy

At Pawsy, we care about pets and their owners. If you are not satisfied with your purchase, please review our return policy below.

Returns

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • A valid proof of purchase (order number or receipt) is required.
  • For hygiene reasons, grooming and hygiene items are only eligible for return if unopened, unused, and in original sealed packaging. Opened or used items are not eligible for return unless damaged or defective upon arrival.

Bundle Orders (e.g. Ultimate Fetch Bundle)

  • Bundles include items fulfilled from separate warehouses, so components may arrive in separate packages at different times, each with its own tracking number. This is normal and does not indicate an issue with your order.
  • If you wish to return a bundle for a refund, please contact us first. If a return is required, all eligible items should be returned in the condition you received them. In some cases, due to the nature of our products, we may issue a refund or replacement without requiring the item to be shipped back — we'll let you know what's needed after reviewing your request.
  • If a single item in your bundle is missing, damaged, or defective, please contact us within 7 days of delivery. After reviewing your claim, we will arrange an appropriate resolution, such as a replacement or refund for the affected item.
  • Mystery Gifts are randomly selected and cannot be exchanged or returned due to personal preference. If a Mystery Gift arrives damaged, defective, or significantly not as described, it is covered under our Damaged, Defective, or Wrong Items policy.


Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund where applicable.

 

Refunds

  • Once the returned item is inspected, we will notify you of approval or rejection.
  • Refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable, except in cases of our error.

 

Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

 

To start a return or refund, contact us at: 📧 info@pawsyshop.co Please include your order number and reason for the return.

We reserve the right to refuse returns that do not comply with this policy. If you are unsure whether your item qualifies, please contact us before returning — we're happy to help.