Shipping policy

At Pawsy, we want your order to arrive safely and reliably. Below you’ll find everything you need to know about our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 business days after your payment has been successfully confirmed.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

During holidays, promotions, or periods of high order volume, processing may take slightly longer. We appreciate your patience while we carefully prepare your order.

2. Shipping Destinations

We currently ship to addresses within the United States.

Please make sure your shipping address is complete and accurate at checkout. Pawsy is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

3. Shipping Method & Delivery Times

Standard Shipping: Estimated delivery within 7–15 business days after your order has been processed.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances outside of our control.

4. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout based on your order and shipping destination.

Any available shipping promotions or free-shipping offers will be clearly displayed on our website or at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for the carrier's tracking system to update after your order has been shipped.

If you have not received tracking information within 5 business days after placing your order, please contact us at info@pawsyshop.co and we’ll be happy to help.

6. Delayed or Lost Packages

While we work with our shipping partners to ensure your order arrives safely, unexpected carrier delays can sometimes occur.

If your package appears to be significantly delayed or lost in transit, please contact us at info@pawsyshop.co with your order number. We will review the tracking information and work with the appropriate shipping carrier to help resolve the issue.

Please note that once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of Pawsy's control.

7. Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at info@pawsyshop.co. We will do our best to update the address before your order is shipped, but we cannot guarantee that changes can be made after processing has begun.

8. Damaged Packages

If your package arrives visibly damaged, please contact us at info@pawsyshop.co as soon as possible and include your order number and photos of the damaged package and/or product.

We’ll review the situation and work with you to find an appropriate solution.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: info@pawsyshop.co
Website: pawsyshop.co

We’re happy to help!