Shipping policy

At Pawsy, we know that your pets can’t wait for their essentials! That’s why we’ve designed a shipping policy that’s fast, reliable, and transparent.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

2. Delivery Times

We partner with trusted carriers to ensure your pets’ essentials arrive safely.

Shipping: 7–15 business days (estimated)

Delivery times are estimates and may vary due to carrier delays, weather, customs processing, or high-volume periods.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location and chosen shipping method.

• Free shipping promotions may apply to qualifying orders and are subject to change without notice.

4. Tracking Your Order

• Once your order ships, you will receive a tracking number via email.

• Use it to monitor your delivery in real-time.

 

5. Lost or Damaged Packages

• Pawsy is not responsible for packages lost due to incorrect shipping information.

• If your package arrives damaged or is lost in transit, please contact us within 7 days at:
  📧 info@pawsyshop.co
  Resolution may include a replacement or refund at our discretion after we investigate the issue
  

6. International Shipping

• International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

• Delivery times may be affected by customs inspections and other local factors.